Refund policy
Return Policy
STORE CREDIT PROVIDED.
All eligible items must be returned within 14 days of receipt. Returns attempted outside of this 14-day deadline will be denied and returned to customer.
The customer is responsible for all return-shipping costs, as we don’t cover any shipping. We suggest using a track and trace method of shipping as Naked Apparel will not be responsible for items lost in transit when being returned to us.
If you choose to return your item, it must be sent back in the same condition you received it in.
Items must be free of any stains/markings e.g. Fake tan, Makeup, Pet hair/any hair or deodorant. All returns must be unworn and unwashed and free of any smells.
Unfortunately we're only able to accept returns back in the immaculate condition they were received in.
We ask when trying on your items that it is done with care to avoid any damage to the item, breakages due to ill fit will not be the responsibility of Naked Apparel, so please DO NOT force on if they are not the correct size!
Please allow up to 14 working days for your parcel to be returned to Naked Apparel. We will send you a confirmation email receipt once your return has been processed. We will automatically store credit your return unless specified on your returns card. Naked Apparel do offer exchanges and refunds, please add this information in your parcel to help the returns team speed this process up for you. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
Naked Apparel
Unit 7
Sandbrook park
Sandbrook way
Rochdale
OL11 1RY
Sale items are non-refundable
INFO ABOUT STORE CREDIT
Store Credit will be provided in the form of a code sent to the email address provided at the time of the original order
Store Credit can only be used online at our website, www.nakedapparel.co.uk
Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.
Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued “Store Credit” as a refund method.
Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Store credit has no expiration date
Store credit is provided in Great British Pounds (GBP)
Return shipping fees will apply for all store credits issued.
My item is faulty/Missing?
In the event you have received a faulty/defective item or goods are in any way faulty, please email us within 48 hours of receipt with the following information:
• Your order ID
• Which item is damaged
• A description of the fault/missing item/items
• Photographic evidence and an image of the dispatch note
Failure to provide the completed the above within 30 days will result in the case being closed.
Unless proof of damage has been verified by a member of our customer care team, we cannot action a refund or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified as soon as possible.
Please do not return any damaged goods unless advised by a member of our customer care team, it may result in a slower resolution time.